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POLICIES
Frequently asked questions
FAQ
Policies
Orders are shipped out within 1-24 hours depending on stock availability and receiving of payment.
For orders to Peninsular Malaysia, it takes about 7 business days to arrive.
For other countries, please contact us for an accurate estimation.
For Pre-Orders, Orders requiring customization, and special orders will take approx 2-4 weeks to arrive
No, the rider cannot operate the stairlift alone.
As a company policy, for maximum safety we recommend, two people assist when ascending or descending a staircase. The operator stands behind the rider and uses the main handlebar and buttons to control the ascent or descent, and the spotter holds the extendable front handles as a precaution.
Most customers prefer using the stairlift with only one operator.
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Devices operating with track belt systems are strongly advised to send their machines to AATASIA MOBILITY Authorised Service centre for annual maintenance check up every 6 - 12months to ensure safe operation and continued functionality of your device.
If device requires repair, servicing, or replacement of parts, etc.
Prices for original spare parts and services will be quoted accordingly.
Or purchase AATASIA MOBILITY PROTECTION PLAN to get 2 free service in a year
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