Question 1

Can I try a stairclimber before I buy?

Accepted Answer

Currently, we offer a 7 day back money guarantee! 
However, we are working on implementing dealers all over Malaysia & Singapore to showcase our products.

Question 2

How long does the stair climber takes to ship?

Accepted Answer

Orders are shipped out within 1-24 hours depending on stock availability and receiving of payment.
For orders to Peninsular Malaysia, it takes about 7 business days to arrive. 
For other countries, please contact us for an accurate estimation.

For Pre-Orders, Orders requiring customization, and special orders will take approx 2-4 weeks to arrive

Question 3

Can the rider operate the stairclimber alone?

Accepted Answer

No, the rider cannot operate the stairlift alone.

As a company policy, for maximum safety we recommend, two people assist when ascending or descending a staircase. The operator stands behind the rider and uses the main handlebar and buttons to control the ascent or descent, and the spotter holds the extendable front handles as a precaution.

Most customers prefer using the stairlift with only one operator.

Question 4

Are there any specific requirements for someone to operate this?

Accepted Answer

Operator should be in good physical health. We recommend operator should be between the ages of 20-70

Question 5

How long will the battery last? Are replacements available for purchase?

Accepted Answer

When used in a non-commercial residential setting, the battery will last up to three years. Replacement batteries are available for purchase here.

Question 6

What does my warranty cover?

Accepted Answer

Manufacturers warranty provides 12 Months Coverage for Motor & Body from Manufacturing Defect, and 6 months for Battery.

Question 7

What type of financing do we offer?

Accepted Answer

Split your purchases up to 36 months with 0% interest with PayLater

More options coming soon...

Question 8

Is there any maintenance on track belt systems?

Accepted Answer

Devices operating with track belt systems are strongly advised to send their machines to AATASIA MOBILITY Authorised Service centre for annual maintenance check up every 6 - 12months to ensure safe operation and continued functionality of your device.

If device requires repair, servicing, or replacement of parts, etc.
Prices for original spare parts and services will be quoted accordingly.

Or purchase AATASIA MOBILITY PROTECTION PLAN to get 2 free service in a year

POLICIES

Frequently asked questions

Can I try a stairclimber before I buy?

How long does the stair climber takes to ship?

Can the rider operate the stairclimber alone?

Are there any specific requirements for someone to operate this?

How long will the battery last? Are replacements available for purchase?

What does my warranty cover?

What type of financing do we offer?

Is there any maintenance on track belt systems?

We Accept

Our Solutions

Info

Support

Contact